Your profile and messages
Keep your profile details current, verify your identity, and use in-app messages to talk to a venue or to SunEasy support.
- Open the Profile tab. It shows your avatar (with a Silver, Gold, or Platinum ring once you level up), your name, email, and phone number, a verified seal once your identity has been checked, an Edit Profile button, the Pearl card, and a "Verify your identity" section. Below that, an action list gives you: Ambassador, My Orders, Messages, Notifications, My Reviews, Favorite Beaches, Settings, links to WhatsApp, Instagram, Google reviews, Square Software, and About Us, the legal pages (Privacy, Terms, Cookies, Refund, and Cancellation), Delete My Account, and Log Out. A language selector sits at the very bottom.
- Tap Edit Profile to update your details. Change your photo by tapping the pencil bubble under the avatar, and edit your Name, Surname, and Mobile. Your email address is shown read-only here and cannot be changed from this screen. Tap Done to save.
- Verify your identity from the "Verify your identity" section. This is a short check where you photograph your government-issued identity document. Once verified, a badge appears on your avatar, and you can pay cash on your first booking without the extra verification step.
- Open Messages to see your conversations, organised into Active and Archived tabs. A thread with a venue appears automatically once you have a reservation or an order there. Tap Support to start (or reopen) a direct chat with SunEasy. Inside a thread you can type a message, or attach a photo from your gallery or camera.
- Open Notifications for a simple, read-only feed of your past notifications with relative timestamps. Tap Show more to page further back in time.