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Managing Reservations

This guide shows you how to see who has booked, act on live same-day requests, and create, change, or cancel a reservation yourself.

  1. Open the reservations list. Select Reservations in the sidebar. By default you see two columns: Reservations (gold — bookings made manually by you or your staff) and SunEasy Reservations (blue — bookings made by guests in the customer app). Each column has its own date filter: Today, Tomorrow, Yesterday, This Week, This Month, or Custom Range. Some plans show one unified, colour-coded All Reservations list instead.

  2. Open one reservation. Tap a row to see a read-only summary — customer details, dates, resources, and payment — plus an Export as PDF button. A note on the page reminds you that changes must be made from the reservation form, not from this summary screen.

  3. Create a manual (walk-in) reservation. Select New Reservation in the top-right corner. The form lists every sunbed, umbrella, and cabana in your organization, plus fields for the customer's name and phone, the dates, the payment method (Card, Cash, Bank, Coupon, or Pearls), and notes. Select Make to save it.

  4. Change or cancel an existing reservation. Opening the same form on an existing staff-made booking (the gold column) swaps the action to Update (save your changes) or Cancel (removes the booking, with a confirmation prompt). Turn back discards your changes without saving. Guest-made SunEasy Reservations (the blue column) open read-only instead, with only an End Reservation option.

  5. Check the calendar. Select Calendar in the sidebar to see a month grid (switchable to Week, 2 Weeks, or a custom range) with two independent toggles — Reservations (blue dot) and Orders (orange dot). Tap a day or an event to open its detail. A Sync Calendar action is also available inside the calendar widget.

note

The Orders toggle is hidden for staff whose account is restricted to a single section of the beach.

  1. Subscribe your own calendar app to it. On the calendar sync page (reached from the calendar's Sync Calendar action, or from Settings under Calendar Sync via Manage), select Subscribe under Reservations and/or Orders to generate a private calendar feed link, then Add to Calendar to add it to Apple, Google, or Outlook. Select Revoke later to invalidate the link.

  2. Handle a same-day Live Booking request. If your plan includes Live Booking, same-day requests appear under Live Bookings in the sidebar — and as a pop-up anywhere in the app — with a countdown timer. Open a request and select Approve or Decline: approving confirms the guest's payment hold, declining releases it.

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