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Reviews and Communication

This guide shows you how to read what guests are saying about your beach, and how to message a guest or the SunEasy support team directly from the Dashboard.

  1. Open Reviews. Select Reviews in the sidebar. The header shows your average star rating with a one-to-five star breakdown bar, and the table below lists each review — customer, rating, comment, and date — filterable by date. Select the View (eye) icon on a row to see the full comment, the review's status, and any photos in a read-only popup. Export downloads the list as a CSV file.

  2. Open Messages. Select Messages in the sidebar to open the chat inbox, with Active and Archived tabs, a conversation list on the left, and the open thread on the right. Conversations can also be opened directly from a specific order or reservation via its Open chat with client button.

  3. Contact SunEasy support. Select SunEasy Support at the top of the Messages list to open (or create) your organization's dedicated support thread with the SunEasy team.

  4. Check what guests were notified about. Select Notifications in the sidebar. This is a read-only history of push notifications already sent — the message, the recipient, whether it was delivered and opened, and the date. It is a log, not a compose screen.

  5. Turn your own WhatsApp alerts on or off. Under Settings, find the WhatsApp notifications card. Toggle alerts for new reservations and orders to your phone, and set the number that should receive them (it defaults to your account phone number).

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